Shipping & Returns
We aim to dispatch all stocked orders either same day (Monday-Friday) or by the following working day (subject to time of order). Orders are shipped by 1st Class Post or courier service.
For orders that require a guaranteed quick delivery, please contact our sales staff directly by phone who can advise further on your request.
Small light, low value (up to £50) items can be sent by 1st Class Post
Please note that 1st Class Post is not a guaranteed service.
Urgent Items that require tracking are sent by courier service
Orders may be cancelled and returned within 7 days of receipt (excluding special order items). Prior to
returning any parts, the customer must contact Serdi UK to get a returns number. The returns number
must be included in the returned package. All returns are arranged at customer’s own expense and it is the
customer’s responsibility to ensure that items are returned in an unused condition suitable for resale.
Items that have been used, damaged during fitment or damaged during return transit will not be refunded.
Refunds will be made via the same method they were received (e.g. credit card payments must be
refunded to the same card). Refunds are usually processed within 1-2 days of receipt but may take up to 7 working days during busy periods.